Looking for a copy of your user manual? Maybe even a quick start guide or firmware update?
Begin by selecting your screen size and model number to generate a list of downloadable content for your specific product.
TCL strives to provide a high level of service to its customers and in the communities we serve. More than 20 states have enacted legislation mandating the collection and recycling of electronics, while prohibiting electronic devices from being thrown away in the trash. TCL is helping to fund the recycling in many of these states, improving communities and neighborhoods by keeping equipment out of landfills. In several states consumers can drop-off their televisions at specified locations for recycling free of charge - click on the name of your state below to learn whether free recycling is offered in your area. TCL recommends that consumers always look for a recycling or reuse alternative to throwing away televisions and other electronics. This information should assist you in learning how to recycle your electronic equipment in all 50 states.
TCL works closely with the Electronic Manufacturers Recycling Management Company (MRM) to provide recycling opportunities in various states across the country. Please visit the MRM web site to learn about recycling opportunities in your area:
For information on how to find a location to recycle electronics from the MRM website, click on the name of your state below. For more information on recycling regulations, activities, and events in your state from resources located on state-managed websites, please visit one of the additional information sources provided below:
CALIFORNIA: For more information on how to recycle your electronics, please visit California’s “CalRecycle” website providing consumers with recycling information for a variety of recyclable material. You will be able to enter the county you live in and review a list of organizations and facilities that are authorized to recycle electronics in California.
HAWAII: Information for where to drop-off electronics can be found by visiting this website sponsored by MRM. Additional information about Hawaii’s electronic device recycling can be located by visiting Hawaii’s Department of Health website.
MICHIGAN: Residents seeking to recycle their electronics can click on the “Michigan” link to view locations to drop-off their equipment. Additional information on Michigan’s recycling activities can be found on the Michigan Department of Environmental Quality website.
NORTH CAROLINA: For consumer information about television recycling in counties across the state, please visit the North Carolina Division of Waste Management’s Electronics Management Program website.
PENNSYLVANIA: Specific manufacturer and retailer sponsored locations for electronics drop-offs and other collection programs can be viewed at the Pennsylvania Department of Environmental Protection website.
By consulting the following troubleshooting instructions, you can correct most problems you encounter with your TCL TV. Below you'll find answers to an array of frequently asked questions about TCL products.
This Television utilizes new remote control signals and may not be compatible with your existing universal remote (e.g. satellite box remotes, cable box remotes, and generic universal remotes, etc.). Over time, newer universal remotes and set-top box equipment will become available that should pick up the new TV codes.
The list of remote control setup codes can be found here: www.tclusa.com/remotecodes
V-Chip - This feature is available in all TVs. It allows you to program the TV so that children can't see certain programs or channels. It enables you to block programs based on violence, sexual content or other content. V-chip software reads a code that most broadcasters send with programs. The code contains an age-based rating and content rating (not all programming is rated). This is supported in both the United States and in Canada for TV and movie ratings.
Front Panel Lock - This feature permits you to disable the controls on the front of TV so children can't change TV settings without the remote.
TV Lock/Unlock - Allows you to set a user-defined password to lock the TV to enforce Parental Controls features.
Channel Block - This feature allows you to choose channels which cannot be accessed without a password while the TV is locked.
Channel Display - Permits you to press INFO to see channel number, program rating, TV lock/unlock status, etc.
TV's today are becoming similar to computers and use hardware and software to deliver the picture and the sound. Similar to how a computer can lock-up and then you have to re-boot, TVs sometimes have problems that you can fix by resetting, or rebooting, them. To reset your TV, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then, plug the TV back in, turn the TV ON, and see if the problem is fixed. If the problem remains, then please contact TCL Customer Support using the Support link located at the top of the navigation on this page.