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TCL Roku TV's

All Other TCL TVs

TCL Roku TV

Frequently Asked Questions

Setup and Configuration

How to adjust your picture size.
How to set up an external antenna.
How to hook up a DVD or Blu-Ray player.
How to hook up a home theatre system.
How to install the Roku remote control phone or tablet app.
How to remove the black bars on the top and bottom of the screen.
How to hook up your TCL Roku TV without connecting to wifi.
How to preset your TV's input.
How to setup your cable or satellite box.
How to setup your Roku TV wirelessly.
How to reset a TCL Roku remote control.
How to reset your TV to factory defaults.
Screen Mirroring Overview
How to find your Wireless Password
Netflix Help
Hulu Help
Sling TV Help

General Questions

Warranty Information
I’m having trouble attaching the base stand to my TV
Is the TV only designed for Roku or is it also compatible with cable channels and networks?
  1. Yes, there is a built in tuner designed for the NTSC/ATSC (over the air broadcast) and QAM (unscramble cable) systems along with 3 HDMI inputs for connection to a cable/satellite box, DVD/Blu-ray player or gaming console. The TCL Roku TV is designed to put all of your entertainment choices (including cable networks, streaming channels, and external devices) in one easy to use and access place.
Does this TV have an ethernet connection?
  1. There is no ethernet connection, but the TCL Roku TV was specifically designed to connect to a wireless network which provides for an awesome cable free experience!
Do I need to set up a Roku account to use the smart features of this TV?
  1. Yes, a Roku account is completely FREE. You will need to create an account in order to enjoy all of the amazing features and over 2,500 streaming channels that this TV has to offer. However, depending on which channels you want to watch, pay-per-view or subscription fees may apply. For example, if you're new to Netflix and want access to thousands of movies and TV shows, you'll need a Netflix subscription plan. If you're already a Netflix customer, however, you can start watching right away! Other streaming channels, like Amazon Instant Video, offer pay-per-view access to their programming (while 1000's of other movies and shows are free if you're a "PRIME" member). Visit www.roku.com/whats-on to learn more.
Why does the product description say the TV is 120Hz but the specifications say that it is 60Hz?
  1. TCL Roku TV’s use a combination of advanced signal processing and back light scanning to enhance the native refresh rate of the LCD panel (60Hz or 60 frames per second) and present an effective refresh rate (what your eye sees) of 120Hz, or 120 frames per second. This is why you see different specs listed – but the result is a smooth, blur free image, perfect for fast moving sports or video games.
Where are the manual power/volume/channel control buttons located on the TV?
  1. The manual power/volume/channel control buttons can be found on the right hand corner on the back of the TV. It looks like a small joy stick.
Can you turn off the Roku feature and use it as a regular TV?
  1. Yes. During the initial set up you can choose to connect and activate the Roku features or just use the TV as a standard, non-smart TV. When this is done, only connected devices (cable box, DVD player, etc.) will show up as viewing options on the Home screen. You can choose to activate the Roku feature at any time. But once activated, you would need to reset the TV and run through the quick set up again to reactive them. We do not recommend by passing the Roku feature as you'll be losing the great value of having a easy to use Smart TV with access to over 2500 apps.
How does the TV update?
  1. The TCL Roku TV automatically checks for updates periodically and downloads and installs the update if available. These updates provide new features and improve your overall experience with the TV. After an update, you might notice that some options have moved, and there are new options or features.
Can the “cable” input be set to default when you turn on the TV or do you have to hit the Roku interface first?
  1. Yes, in the settings menu the TV can be set to always turn on to a specific input. The TV can also be set to power on the last input used or the Roku TV home screen.
Why is a credit card needed? (I thought a Roku account was free)
Tips for Better Streaming Quality
My Roku player was working but now isn't connecting to my wireless network. What should I do? (For Wi-fi drops)
Cannot Connect to Roku during setup. What should I do?
Unable to connect to my wireless network. What should I do?
Roku TV USB Update
Forgot my Roku account Password:

Other TCL TVs

Frequently Asked Questions

GENERAL TV INQUIRIES

The TV won't turn on.
  1. First, make sure the power cord is firmly plugged into the TV and wall outlet.
  2. You should also check the wall outlet (or extension cord) to make sure it is “live” by plugging in another device.
  3. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.
The TV turns off unexpectedly.
  1. Check if the power cord is firmly attached to the back of the TV.
  2. Your TV might be on "sleep mode." If so, disable the “sleep timer” and “wakeup timer” feature.
  3. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.
  4. Disconnect the other devices that are connected to the TV.
  5. Ensure that the power supply from the wall outlet is stable and sufficient.
  6. The electronic protection circuit may have been activated due to a power surge. Wait 30 seconds, then proceed to turn the TV ON. If this happens frequently, the voltage in your house may be abnormally high or low.

  7. a. Unplug. Wait 10 minutes, then plug in again.

My television turns ON and OFF automatically
  1. Check if the power cord is firmly attached at the back of the TV.
  2. Your TV might be on "sleep mode." If so, disable the “sleep timer” and “wakeup timer” feature.
  3. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.
  4. Disconnect other devices that are connected to the TV.
  5. Make sure that the power supply from the wall outlet is stable and sufficient.
The buttons on the TV panel don't work.
  1. The TV panel controls may be locked (disabled). If so, use the remote control to unlock the TV panel controls. Unlock by selecting the "button block" feature in the parental control menu and press ◄/► to turn it off.
  2. Unplug the TV for 10 minutes. After 10 minutes, continue to plug it back in. Repeat these steps if the TV still doesn't turn ON.
The menu, input or other displays appear on the screen even if I'm not pressing any of the remote control or TV panel buttons
  1. Do the "on screen displays" appear when the remote control is near, or facing the TV?

  2. - If YES, reset the remote control by removing the batteries and pressing the number 1 button for approximately 60 seconds then re-install



  3. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.

REMOTE CONTROL

The remote control doesn't work.
  1. Assure that there is a clear path between the remote and the remote sensor located in front of the TV.
  2. The remote may not be aimed directly at the TV or at an optimal distance. Try aiming it directly and at different distances.
  3. The batteries in the remote may be weak, dead, or installed incorrectly. Adjust the batteries if they are installed incorrectly, or replace all batteries.
  4. Reset the remote control by removing the batteries and pressing number 1 for 60 seconds, then re-install the batteries.
The universal remote control doesn't work.

This Television utilizes new remote control signals and may not be compatible with your existing universal remote (e.g. satellite box remotes, cable box remotes, and generic universal remotes, etc.). Over time, newer universal remotes and set-top box equipment will become available that should pick up the new TV codes.

Where do I find the code to program the remote control?

The list of remote control setup codes can be found here: http://www.tclusa.com/remotecodes/

PICTURE AND SOUND

The picture and sound quality of the TV is poor when watching TV programs
  1. Change the current channel to check the volume level of a different channel. If the volume matches, then do a channel search. If the picture and sound quality is poor on a specific channel only, there is a possibility that the signal strength of the network is poor.
  2. If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength. Make sure that the antenna is firmly attached at the back of the TV and that there are no broken wires.
  3. If the TV is connected to a cable or satellite box, ensure that the cables are firmly connected from the box to the TV. Try to change cables or connections as well.
  4. Some TV models have a video noise reduction option. Please refer to the instruction book on how to adjust “noise reduction” on your TV.
  5. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.
The TV is ON, but there is no picture or sound.
  1. You may be tuned to an input with no component or device connected to it. If you're trying to view a connected component, press INPUT and select which device or input.
  2. The channel may be blank. Try changing the channels.
  3. If you are watching your VCR and it is connected with the coaxial cable to the ANT/CABLE/SATIN jack, tune the TV to channel 3 or 4 (whichever channel is selected on the 3/4 switch on the back of your VCR). Also make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
The sound is fine, but I'm getting a black and white picture or the color is off.
  1. Change the channels to see if the color is correct on other channels.
  2. You might have your video cables connected into the wrong jacks. A yellow video cable connects to the yellow VIDEO INPUT jack on the side or the back of your TV; three video cables or bundled component video cables (red, blue, and green) connect to the corresponding COMPONENT INPUT jacks on the back of your TV.
  3. Check the antenna connections. Make sure all of the cables are firmly connected to the jacks and try adjusting the antenna. A weak signal can sometimes cause noise and the loss of color in the picture.
  4. Try adjusting the picture quality settings

    1. a. Press MENU on the remote control
    2. b. Press the ARROW buttons to select the picture quality menu
    3. c. Select picture controls. Within this option you can adjust the brightness, color, contrast, tint, and sharpness of your picture. Note: Adjusting the picture quality on some TCL TVs may be slightly different. Below are some variations
    4. c.i. Press the MENU button and then use the CH+/- buttons to select the video menu. Use the VOL+/- buttons to change the individual settings
    5. c.ii. Press the MENU button repeatedly to select the adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.
    6. c.ii. *Depending on your model, pressing CANCEL or RESET on the remote, or selecting Reset on the menu while making picture adjustments will return all adjustments to factory preset values.
      Note: Given the many TV models, it is possible that accessing picture quality controls may differ from the instructions listed above. See your user manual for specific details on using them.

Missing sound, but the picture is fine.
  1. The sound might be muted. Try pressing the volume up button to restore sound.
  2. Check if it is the same with the other channels. Do a channel search and if there is only one channel with no sound, there is a possibility that the signal strength of the network is poor, or it may be having technical issues.
  3. If you are using DVI or Y, PB, PR, remember to also connect the device's left and right audio output jacks to the TV's L and R AUDIO INPUT jacks.
  4. If the TV is connected to a different device such as a cable or satellite box, DVD, Blu-Ray, etc. make sure that the cable connection is correct (red and white cables for audio). Check if the device has a volume controller and try adjusting it.
  5. Change the TV sound type to “mono” or “stereo”. Refer to the instruction book on how to change the sound type.
My TV turns ON, but there is no video (blank screen).
  1. Check your connections. If you used yellow, red, and white cables to connect, make sure they're connected to the red, white, and yellow AUDIO/VIDEO INPUT jacks on the side or back of the TV.
  2. If you're trying to watch something that's playing on a component connected to the TV (like a DVD), press INPUT until you switch to the correct video input channel.
  3. Make sure the component connected to the TV is turned on.
  4. Try another channel.
A black box appears on the screen.
  1. Check "closed caption" in the setup menu. You might have to disable closed captioning option.
There are vertical lines on both sides of the screen / horizontal lines on top and bottom of the screen
  1. Change the screen format. Please refer to the instruction book on how to do it.
  2. The format of the picture that you see (16:9, 4:3, etc.) on your TV is determined by the broadcaster of the program that you are watching. So, you may see bars on the top, bottom or sides of the TV screen even though you have a widescreen TV. Sometimes, the TV program is broadcast in a format that you cannot change with the remote control. Other times, the picture is broadcast in a manner that can be changed. One way to check to make sure that everything is working properly is to go to several other channels to see if you can change the format.
  3. Try to do a channel search. Please refer to the instruction book on how to do it.
  4. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.

PARENTAL CONTROLS

I am experiencing problems with V-Chip/Parental Controls.
  1. If the rating limits don't work, you must lock the settings. Go to the main menu (press MENU on your remote), select the parental control > V-Chip > rating enable. Rating enable is highlighted. Press ◄/► to select On to have the rating limits take effect.
What are the parental control features found on recent TCL television models?

V-Chip - This feature is available in all TVs. It allows you to program the TV so that children can't see certain programs or channels. It enables you to block programs based on violence, sexual content or other content. V-chip software reads a code that most broadcasters send with programs. The code contains an age-based rating and content rating (not all programming is rated). This is supported in both the United States and in Canada for TV and movie ratings.

Front panel lock - This feature permits you to disable the controls on the front of TV so children can't change TV settings without the remote.

TV lock/unlock - Allows you to set a user-defined password to lock the TV to enforce the parental controls features.

Channel block - This feature allows you to choose channels which cannot be accessed without a password while the TV is locked.

Channel display - Permits you to press INFO to see channel number, program rating, TV lock/unlock status, etc.

OTHER

I am having problems with the HDMI connection.
  1. Make sure the HDMI or DVI component is turned on and the cables are firmly connected. If problems still occur, turn off your component and reconnect it. Reset the power by unplugging the power cord and plugging it back in.
  2. If you tune to the HDMI1, or other HDMI INPUT and the video goes in and out, or the video takes a long time to appear, or your HDMI or DVI component is having trouble sending video information to the TV. Reconnect your device. Reset the power by unplugging the power cord and plugging it back in. If problems persist, try connecting the YPbPr jacks if they are available or contact the manufacturer of the HDMI or DVI component for further assistance.
  3. If you have black bars on each side of your picture, the component you connected might have a switch or a menu option allowing you to change the picture quality output that will fix this. Choose either 720p or 1080i.
The menu, input or other displays appear on the screen even if I'm not pressing any the remote control or TV panel buttons.
  1. Do the "on screen displays" appear when the remote control is near, or facing the TV?

  2. - If YES, reset the remote control by removing the batteries and pressing the number 1 button for approximately 60 seconds then re-install


  3. “Powercycle” the TV by unplugging it from the outlet for 1 minute. After the 1 minute, plug it back into the outlet, then check to see if the TV turns ON.
I can't select a certain channel.
  1. The channel may be blocked or not approved in the parental control Menu.
  2. If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/ VCR button on your VCR).
  3. Press the TV button, then try to change channels.
The user guide did not help. What is "one last thing" I can try prior to contacting TCL customer support?

TV's today are becoming similar to computers and use hardware and software to deliver the picture and the sound. Similar to how a computer can lock-up and then you have to re-boot, TVs sometimes have problems that you can fix by resetting, or rebooting, them. To reset your TV, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then, plug the TV back in, turn the TV ON, and see if the problem is fixed. If the problem remains, then please contact TCL's customer support using the support link located at the top of the navigation on this page.


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  • REMOTE CONTROL SETUP CODES



    To program your remote with a TCL TV visit www.tclusa.com/tclremotecodes
    To program your remote with a TCL Roku TV visit www.tclusa.com/remotecodes
    TCL | Support


    TCL strives to provide a high level of service to its customers and in the communities we serve. More than 20 states have enacted legislation mandating the collection and recycling of electronics, while prohibiting electronic devices from being thrown away in the trash. TCL is helping to fund the recycling in many of these states, improving communities and neighborhoods by keeping equipment out of landfills. In several states consumers can drop-off their televisions at specified locations for recycling free of charge - click on the name of your state below to learn whether free recycling is offered in your area. TCL recommends that consumers always look for a recycling or reuse alternative to throwing away televisions and other electronics. This information should assist you in learning how to recycle your electronic equipment in all 50 states.



    TCL works closely with the Electronic Manufacturers Recycling Management Company (MRM) to provide recycling opportunities in various states across the country. Please visit the MRM web site to learn about recycling opportunities in your area:



    CLICK HERE TO LEARN HOW TO RECYCLE YOUR ELECTRONICS WITH MRM.



    For information on how to find a location to recycle electronics from the MRM website, click on the name of your state below. For more information on recycling regulations, activities, and events in your state from resources located on state-managed websites, please visit one of the additional information sources provided below:



    ALABAMA: To locate a specific division within the Alabama State Government please visit the Alabama.gov website.


    ALASKA: For more information about recycling please visit the Alaska Division of Environmental Health Solid Waste Program website.


    ARIZONA: Additional information about recycling is located at the Arizona Department of Environmental Quality website.


    ARKANSAS: Learn more about how to locate electronics recycling sites by visiting the Arkansas Department of Environmental Quality website.


    CALIFORNIA: For more information on how to recycle your electronics, please visit California’s “CalRecycle” website providing consumers with recycling information for a variety of recyclable material. You will be able to enter the county you live in and review a list of organizations and facilities that are authorized to recycle electronics in California.


    COLORADO: To learn more about recycling electronics please visit the Colorado Department of Public Health and Environment Hazardous Materials and Waste Management Division website.


    CONNECTICUT: For information about Connecticut’s electronic waste recycling and how to recycle your electronics, please visit the Connecticut Department of Energy & Environmental Protection website.


    DELAWARE: For more about electronic waste and recycling please visit the Delaware Solid Waste Authority website.


    DISTRICT OF COLUMBIA: For information about how to recycle your electronics in the District of Columbia, including drop off locations and disposal instructions, please visit the District of Columbia's Department of Energy & Environment website.


    FLORIDA: Details about how to locate a recycling center or drop-off near you can be found at the Florida Department of Environmental Protection website.


    GEORGIA: For information on recycling please visit the Georgia Department of Community Affairs website.


    HAWAII: Information for where to drop-off electronics can be found by visiting this website sponsored by MRM. Additional information about Hawaii’s electronic device recycling can be located by visiting Hawaii’s Department of Health website.


    IDAHO: To learn more about electronics recycling, management, and disposal options please visit the Idaho Department of Environmental Quality website.


    ILLINOIS: For a list of registered Illinois residential electronic waste collection sites, please visit the Illinois Environmental Protection Agency website.


    INDIANA: Additional information on recycling can be found on Indiana’s Recycle Indiana website.


    IOWA: Details about electronic waste recycling can be viewed at the Iowa Department of Natural Resources website.


    KANSAS: Information about waste management can be viewed at the Kansas Department of Health and Environment website.


    KENTUCKY: For more about electronics recycling please visit the Kentucky Department for Environmental Protection website.


    LOUISIANA: Details about electronics reuse and recycling is located at the Louisiana Department of Environmental Quality website.


    MAINE: Where to recycle electronics and other information about Maine’s electronics waste laws can be located by visiting the Maine Department of Environmental Protection website.


    MARYLAND: For more information on Maryland’s recycling resources and community events sponsoring electronics drop-offs, please visit the Maryland Department of the Environment website.


    MASSACHUSETTS: Details about electronics recycling is located at the Massachusetts Executive Office of Energy and Environmental Affairs website.


    MICHIGAN: Residents seeking to recycle their electronics can click on the “Michigan” link to view locations to drop-off their equipment. Additional information on Michigan’s recycling activities can be found on the Michigan Department of Environmental Quality website.


    MINNESOTA: Specific information about electronic waste can be accessed at the Minnesota Pollution Control Agency website.


    MISSISSIPPI: Electronics recycling information can be viewed at the Mississippi Department of Environmental Quality website.


    MISSOURI: For more information about recycling requirements and how to recycle your equipment, please visit the Missouri Department of Natural Resources e-cycle Missouri website.


    MONTANA: For how to locate electronics collection events and other recommendations please visit the Montana Department of Environmental Quality website.


    NEBRASKA: Additional information about electronic waste reduction and management can be found at the Nebraska Department of Environmental Quality website.


    NEVADA: To learn more about how to recycle electronics and other equipment please visit the Nevada Division of Environmental Protection website.


    NEW HAMPSHIRE: Details about electronic waste can be found at the New Hampshire Department of Environmental Services website.


    NEW JERSEY: To learn more about electronics recycling visit the New Jersey Department of Environmental Protection’s E-Cycle New Jersey website.


    NEW MEXICO: For guidance on how to recycle electronics please visit the New Mexico Environment Department Solid Waste Bureau website.


    NEW YORK: Additional guidance for consumers can be located on the New York Department of Environmental Conservation website.


    NORTH CAROLINA: For consumer information about television recycling in counties across the state, please visit the North Carolina Division of Waste Management’s Electronics Management Program website.


    NORTH DAKOTA: Additional information about electronic recycling activities is located at the North Dakota Department of Health Waste Management website.


    OHIO: Details about electronic waste management can be viewed at the Ohio Environmental Protection Agency website.


    OKLAHOMA: For more about Oklahoma’s rules and regulations governing the recycling of electronics please visit the Oklahoma Department of Environmental Quality website.


    OREGON: Additional information about Oregon’s recycling opportunities is located at the Oregon Department of Environmental Quality’s Oregon E-Cycles Website.


    PENNSYLVANIA: Specific manufacturer and retailer sponsored locations for electronics drop-offs and other collection programs can be viewed at the Pennsylvania Department of Environmental Protection website.


    RHODE ISLAND: For more about recycling electronic waste, please visit the Rhode Island Department of Environmental Management website.


    SOUTH CAROLINA: Additional information for the state’s recycling activities is located at the South Carolina Department of Health and Environmental Control website.


    SOUTH DAKOTA: For a list of recyclers please visit the South Dakota Department of Environment and Natural Resources website.


    TENNESSEE: Learn more about electronics recycling at the Tennessee Department of Environment & Conservation website.


    TEXAS: Information on recycling opportunities can be found at the Texas Commission on Environmental Quality website.


    UTAH: Available information on recycling opportunities in Utah can be located by visiting the MRM website.


    VERMONT: Information about how to recycle electronics can be located at the Vermont Department of Environmental Conservation’s Vermont e-cycles website.


    VIRGINIA: For more details on electronics drop-off locations and recycling please visit the Virginia Department of Environmental Quality website.


    WASHINGTON: Consumers can locate specific information about recycling their electronics by utilizing the 1-800 Recycle database from Washington’s Department of Ecology website.


    WEST VIRGINIA: Additional information about electronic waste management can be found at the West Virginia Solid Waste Management Board’s website.


    WISCONSIN: For additional ways to locate an electronics collection site or to learn more about electronics recycling please visit the Wisconsin Department of Natural Resources E-Cycle website.


    WYOMING: To learn more about electronics recycling please visit the Wyoming Department of Environmental Quality Solid and Hazardous Waste Division website.

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