PRODUCT DOWNLOADS - SEARCH BY SIZE/MODEL

Looking for a copy of your user manual? Maybe even a quick start guide or firmware update?


Begin by selecting your screen size and model number to generate a list of downloadable content for your specific product.



Step 3. Download Item

  • Items denoted with '*' are required.
    First Name*
    Last Name*
    Phone Number*
    Email*
    City*
    State*
    Zip Code*
    Model Number*
    Serial Number*
    Retailer Purchased From*
    (ex. Walmart)
    Date of Purchase*


  • Troubleshooting



    By consulting the following troubleshooting instructions, you can correct most problems you encounter with your TCL TV. Below you'll find answers to an array of frequently asked questions about TCL products.



    GENERAL TV INQUIRIES





    The TV won't turn on.
    The TV turns off unexpectedly.
    My television turns ON and OFF automatically
    The buttons on the TV panel don’t work.
    The Menu, Input or other "On Screen Displays" appear on the screen even if I’m not pressing anything from the remote control or TV panel buttons

    REMOTE CONTROL





    The remote control doesn’t work.
    The Universal Remote control doesn’t work.
    Where do I find the code to program the remote control?

    PICTURE AND SOUND





    The picture and sound quality of the TV is poor when watching TV programs
    The TV is ON, but there is no picture or sound.
    The sound is fine, but I’m getting a black and white picture or the color is off.
    Missing sound, but the picture is fine.
    My TV turns ON, but there is no video (blank screen).
    A black box appears on the screen.
    There are vertical lines on both sides of the screen/ horizontal lines on top and bottom of the screen

    PARENTAL CONTROLS





    I am experiencing problems with V-Chip/Parental Controls.
    What are the parental control features found on recent TCL Television models?

    OTHER





    I am having problems with the HDMI Connection.
    The Menu, Input or other "On Screen Displays" appear on the screen even if I’m not pressing anything from the remote control or TV panel buttons
    I can’t select a certain channel.
    My Television has problems that I cannot fix after reviewing the User's Guide or website FAQ section. What is "one last thing" I can try prior to contacting TCL Customer Support?
    Looking for a Remote Code to control your TCL TV?Click here to search by cable/satellite provider