PRODUCT DOWNLOADS - SEARCH BY SIZE/MODEL

Looking for a copy of your user manual? Maybe even a quick start guide or firmware update?


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  • REMOTE CONTROL SETUP CODES



    To program your remote with a TCL TV visit www.tclusa.com/remotecodes
    To program your remote with a TCL Roku TV visit www.roku.com/universalremote
    TCL | Support


    TCL strives to provide a high level of service to its customers and in the communities we serve. More than 20 states have enacted legislation mandating the collection and recycling of electronics, while prohibiting electronic devices from being thrown away in the trash. TCL is helping to fund the recycling in many of these states, improving communities and neighborhoods by keeping equipment out of landfills. In several states consumers can drop-off their televisions at specified locations for recycling free of charge - click on the name of your state below to learn whether free recycling is offered in your area. TCL recommends that consumers always look for a recycling or reuse alternative to throwing away televisions and other electronics. This information should assist you in learning how to recycle your electronic equipment in all 50 states.



    TCL works closely with the Electronic Manufacturers Recycling Management Company (MRM) to provide recycling opportunities in various states across the country. Please visit the MRM web site to learn about recycling opportunities in your area:



    CLICK HERE TO LEARN HOW TO RECYCLE YOUR ELECTRONICS WITH MRM.



    For information on how to find a location to recycle electronics from the MRM website, click on the name of your state below. For more information on recycling regulations, activities, and events in your state from resources located on state-managed websites, please visit one of the additional information sources provided below:



    ALABAMA: To locate a specific division within the Alabama State Government please visit the Alabama.gov website.


    ALASKA: For more information about recycling please visit the Alaska Division of Environmental Health Solid Waste Program website.


    ARIZONA: Additional information about recycling is located at the Arizona Department of Environmental Quality website.


    ARKANSAS: Learn more about how to locate electronics recycling sites by visiting the Arkansas Department of Environmental Quality website.


    CALIFORNIA: For more information on how to recycle your electronics, please visit California’s “CalRecycle” website providing consumers with recycling information for a variety of recyclable material. You will be able to enter the county you live in and review a list of organizations and facilities that are authorized to recycle electronics in California.


    COLORADO: To learn more about recycling electronics please visit the Colorado Department of Public Health and Environment Hazardous Materials and Waste Management Division website.


    CONNECTICUT: For information about Connecticut’s electronic waste recyclingand how to recycle your electronics, please visit the Connecticut Department of Energy & Environmental Protection website.


    DELAWARE: For more about electronic waste and recycling please visit the Delaware Solid Waste Authority website.


    FLORIDA: Details about how to locate a recycling center or drop-off near you can be found at the Florida Department of Environmental Protection website.


    GEORGIA: For information on recycling please visit the Georgia Department of Community Affairs website.


    HAWAII: Information for where to drop-off electronics can be found by visiting this website sponsored by MRM. Additional information about Hawaii’s electronic device recycling can be located by visiting Hawaii’s Department of Health website.


    IDAHO: To learn more about electronics recycling, management, and disposal options please visit the Idaho Department of Environmental Quality website.


    ILLINOIS: For a list of registered Illinois residential electronic waste collection sites, please visit the Illinois Environmental Protection Agency website.


    INDIANA: Additional information on recycling can be found on Indiana’s Recycle Indiana website.


    IOWA: Details about electronic waste recycling can be viewed at the Iowa Department of Natural Resources website.


    KANSAS: Information about waste management can be viewed at the Kansas Department of Health and Environment website.


    KENTUCKY: For more about electronics recycling please visit the Kentucky Department for Environmental Protection website.


    LOUISIANA: Details about electronics reuse and recycling is located at the Louisiana Department of Environmental Quality website.


    MAINE: Where to recycle electronics and other information about Maine’s electronics waste laws can be located by visiting the Maine Department of Environmental Protection website.


    MARYLAND: For more information on Maryland’s recycling resources and community events sponsoring electronics drop-offs, please visit the Maryland Department of the Environment website.


    MASSACHUSETTS: Details about electronics recycling is located at the Massachusetts Executive Office of Energy and Environmental Affairs website.


    MICHIGAN: Residents seeking to recycle their electronics can click on the “Michigan” link to view locations to drop-off their equipment. Additional information on Michigan’s recycling activities can be found on the Michigan Department of Environmental Quality website.


    MINNESOTA: Specific information about electronic waste can be accessed at the Minnesota Pollution Control Agency website.


    MISSISSIPPI: Electronics recycling information can be viewed at the Mississippi Department of Environmental Quality website.


    MISSOURI: For more information about recycling requirements and how to recycle your equipment, please visit the Missouri Department of Natural Resources e-cycle Missouri website.


    MONTANA: For how to locate electronics collection events and other recommendations please visit the Montana Department of Environmental Quality website.


    NEBRASKA: Additional information about electronic waste reduction and management can be found at the Nebraska Department of Environmental Quality website.


    NEVADA: To learn more about how to recycle electronics and other equipment please visit the Nevada Division of Environmental Protection website.


    NEW HAMPSHIRE: Details about electronic waste can be found at the New Hampshire Department of Environmental Services website.


    NEW JERSEY: To learn more about electronics recycling visit the New Jersey Department of Environmental Protection’s E-Cycle New Jersey website.


    NEW MEXICO: For guidance on how to recycle electronics please visit the New Mexico Environment Department Solid Waste Bureau website.


    NEW YORK: Additional guidancefor consumers can be located on the New York Department of Environmental Conservation website.


    NORTH CAROLINA: For consumer information about television recycling in counties across the state, please visit the North Carolina Division of Waste Management’s Electronics Management Program website.


    NORTH DAKOTA: Additional information about electronic recycling activities is located at the North Dakota Department of Health Waste Management website.


    OHIO: Details about electronic waste management can be viewed at the Ohio Environmental Protection Agency website.


    OKLAHOMA: For more about Oklahoma’s rules and regulations governing the recycling of electronics please visit the Oklahoma Department of Environmental Quality website.


    OREGON: Additional information about Oregon’s recycling opportunities is located at the Oregon Department of Environmental Quality’s Oregon E-Cycles Website.


    PENNSYLVANIA: Specific manufacturer and retailer sponsored locations for electronics drop-offs and other collection programs can be viewed at the Pennsylvania Department of Environmental Protection website.


    RHODE ISLAND: For more about recycling electronic waste, please visit the Rhode Island Department of Environmental Management website.


    SOUTH CAROLINA: Additional information for the state’s recycling activities is located at the South Carolina Department of Health and Environmental Control website.


    SOUTH DAKOTA: For a list of recyclers please visit the South Dakota Department of Environment and Natural Resources website.


    TENNESSEE: Learn more about electronics recycling at the Tennessee Department of Environment & Conservation website.


    TEXAS: Information on recycling opportunities can be found at the Texas Commission on Environmental Quality website.


    UTAH: Available information on recycling opportunities in Utah can be located by visiting the MRM website.


    VERMONT: Information about how to recycle electronics can be located at the Vermont Department of Environmental Conservation’s Vermont e-cycles website.


    VIRGINIA: For more details on electronics drop-off locations and recycling please visit the Virginia Department of Environmental Quality website.


    WASHINGTON: Consumers can locate specific information about recycling their electronics by utilizing the 1-800 Recycle database from Washington’s Department of Ecology website.


    WEST VIRGINIA: Additional information about electronic waste management can be found at the West Virginia Solid Waste Management Board’s website.


    WISCONSIN: For additional ways to locate an electronics collection site or to learn more about electronics recycling please visit the Wisconsin Department of Natural Resources E-Cycle website.


    WYOMING: To learn more about electronics recycling please visit the Wyoming Department of Environmental Quality Solid and Hazardous Waste Division website.



    TROUBLESHOOTING



    By consulting the following troubleshooting instructions, you can correct most problems you encounter with your TCL TV. Below you'll find answers to an array of frequently asked questions about TCL products.



    GENERAL TV INQUIRIES





    The TV won't turn on.
    The TV turns off unexpectedly.
    My television turns ON and OFF automatically
    The buttons on the TV panel don't work.
    The Menu, Input or other "On Screen Displays" appear on the screen even if I'm not pressing anything from the remote control or TV panel buttons

    REMOTE CONTROL





    The remote control doesn't work.
    The Universal Remote control doesn't work.
    Where do I find the code to program the remote control?

    PICTURE AND SOUND





    The picture and sound quality of the TV is poor when watching TV programs
    The TV is ON, but there is no picture or sound.
    The sound is fine, but I'm getting a black and white picture or the color is off.
    Missing sound, but the picture is fine.
    My TV turns ON, but there is no video (blank screen).
    A black box appears on the screen.
    There are vertical lines on both sides of the screen/ horizontal lines on top and bottom of the screen

    PARENTAL CONTROLS





    I am experiencing problems with V-Chip/Parental Controls.
    What are the parental control features found on recent TCL Television models?

    OTHER





    I am having problems with the HDMI Connection.
    The Menu, Input or other "On Screen Displays" appear on the screen even if I'm not pressing anything from the remote control or TV panel buttons
    I can't select a certain channel.
    My Television has problems that I cannot fix after reviewing the User's Guide or website FAQ section. What is "one last thing" I can try prior to contacting TCL Customer Support?
    Looking for a Remote Code to control your TCL TV?Click here to search by cable/satellite provider